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  Public Ticket #2862070
bug TP mobile Navigation Menu open and close directly
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  • mika started the conversation

    Hello, 

    Since version update the TP mobile Navigation menu is bugging, it's open and close direct, please have a look here https://mysquad.consulting/test-menu-mobil-bug/ (make your browser small like a mobile or check on mobile).

    Please advice/debug

  •  240
    Deekshit replied

    Hi Mika,

    Thank you for contacting POSIMYTH Support.

    Can you please check if you have clear your cache from your browser and also SAVE your widgets from your admin panel The Plus Settings >> Widgets section.

    Once you do that please edit any of your Elementor pages and just update the page without making any changes.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • mika replied

    Sorry I forgot to notice :
    This happen not directly but after navigating from one page to another one (and coming back), it takes time, looks like a cache bug

  •  240
    Deekshit replied

    Hi Mika,

    I understand as this is happening because of the caching so you need to HARD RELOAD the site using Ctrl+F5 and also save the widgets from your admin panel The Plus Settings >> Widgets section.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • mika replied

    Hi Deekshit,

    yes i did it, but same, very strange/wired bug, on new browser it's working, but if navigating and then coming back on test page same open/close, not always but happen !

    i'm very used to work with plugs and WP (10 years+)

    And for sure when i'm admin logged it's open/close directly

  •   Deekshit replied privately
  • mika replied

    This is not a solution, i can not ask visitor to hard reload website when it's happening. it's a real bug for the TP nav, dev should investigate and debug...

  •  240
    Deekshit replied

    Hi Mika,

    I understand what I meant that I could not replicate the issue on my end as the issue is on your browser with caching.

    As you stated in your previous msg it works on a new browser but I have checked multiple times it didn't replicate.

    In any case, if you are using a third-party caching plugin you need to clear the same or I recommend that you check the site on a new PC

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • denormealex replied

    Hello,

    I have the same problem with the menu on phone version.

  •  240
    Deekshit replied

    Hi Den,

    Thank you for contacting POSIMYTH Support.

    Can you please check if you have clear your cache from your browser and also SAVE your widgets from your admin panel The Plus Settings >> Widgets section.

    Once you do that please edit any of your Elementor pages and just update the page without making any changes.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • denormealex replied

    Hi,

    I already do that but i got th same problem and sometimes this happes (look the screenshot).


    Thank you for your help. :) 

    Attached files:  Screenshot_20210913_093523_com.android.chrome.jpg

  •  240
    Deekshit replied

    Hi Den,

    It looks like the issue is related to caching, can you please clear the cache from The Plus Settings >> Performance section.

    Also, if you are using any third-party caching plugin please clear the cache from that plugin as well and try to change the option to On Demand Assets from The Plus Settings >> Performance section.

    You can try adding /?a=b at the end of the URL and check again. 

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • jhall2017 replied

    Hello,

    I also have this issue. I thought it was a cache issue too at first but this is not the case. It seems to be when the page doesn't fully load and you click on it too fast. But then other times I can refresh the page, wait and yet I still get the issue, so I am not sure. My users are reporting this issue and I can't tell them "please just wait till the page loads".

    1. Is there a way to change or remove the drop down animation? I imagine just a snap in menu would not have this issue.
    2. Or maybe a way to disable clicks on the menu until the page has fully loaded?

    I have attached a video so you can see the issue. You can also test it live at https://numio.one

    Thanks

    Attached files:  21-12-06-18-18-33.mp4

  •  240
    Deekshit replied

    Hi there,

    Thank you for contacting POSIMYTH Support.

    Please generate a ticket on our Helpdesk https://store.posimyth.com/ as we will be retiring this ticksy portal in upcoming weeks.

    Thanks, 

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • jhall2017 replied

    Thanks but how do I login on this new site? I can't create an account anywhere that I can see.

  •  240
    Deekshit replied

    Hi there,

    You can follow the link here https://store.posimyth.com/helpdesk/ and login to the Helpdesk and create a ticket for your needs.

    Regards,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • jhall2017 replied

    Yes I was all over that site trying to find a way to register for a login :)

  •  240
    Deekshit replied

    Hi there,

    Can you please generate a ticket by registering https://store.posimyth.com/register/ and then generate a ticket?

    In case, if you still have an issue please share your site wp-admin login details so that we can check from our end.

    Regards,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.