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  Public Ticket #2813911
horizontal scroll feature not working
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  • shane catney started the conversation

    Im trying to create a horizontal scroll portfolio section on the homepage of my website. I have followed this tutorial in detail and it still doesn't work. Not only does the colour background not change but sometimes it only scrolls to half of the second slide and also when I try to view it live on my homepage its not a horizontal scroll section at all and its just the seperate slides stacked one after the other.

    I purchased this plugin specifically for this feature but it seems like alot of the scrolling and colour changing widgets dont work and alot of people are having the same issue.

    Can you guide me to what I am doing wrong, if not, can you explain my options to get a refund?

    Thanks

  •  234
    Deekshit replied

    Hi Shane,

    Thank you for contacting POSIMYTH Support.

    Can you please let us know which URL page you have used the horizontal widget and we really appreciate it if you can share the wp-admin login details for further investigation?

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  •   shane catney replied privately
  •  234
    Deekshit replied

    Hi Shane,

    Thanks for holding on, please see here https://www.loom.com/share/dd7b5429aef04997800cbc93b03464cf as you can see that I have created a page https://creativeshubdigital.co.uk/posimyth-test/ and added the Horizontal scroll on your site.

    Thanks,

    Note: We are just about to release Version 5 of The Plus Addons let us know what you think. 
    URL  - https://theplusaddons.com/version-5-0/
    Join FB Community -  https://www.facebook.com/groups/theplus4elementor/
    Affiliate - 
    https://store.posimyth.com/affiliates/

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  •   shane catney replied privately
  • shane catney replied

    when the horizontal scroll template is viewed by itself in the elementor editor it looks ok. But when it is saved as a template and uploaded onto my homepage it goes awful.

  •  234
    Deekshit replied

    Hi Shane,

    If you are using a Horizontal scroll you cannot use a vertical scroll that means you can use only one scroll at a time.

    Furthermore, on the Elementor editor, the issue is you need to re-generate CSS/JS for your site in order to view templates and widgets properly on the editor.

    Please see here https://docs.posimyth.com/tpae/your-backend-widget-is-looking-like-messed-up/ for more info on the same.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • shane catney replied

    it's not mentioned on the website that you can only use the horizontal scroll widget on a page without vertical scroll. This limits the use of that widget a lot. I also dont see 'smooth scroll' widget working or the background color change widget. 

    Is it possible to get a refund?

  •  234
    Deekshit replied

    Hi Shane,

    I understand what you are saying is important for your site but as per our widget structure, we don't have the feature where you can use both the vertical and horizontal scroll at a time.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.