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  Public Ticket #2738035
Copy doesn't work on the website
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Comments

  •  2
    Alex started the conversation

    Hello,

    I tested on Chrome and Edge latest versions, in private or not, the copy feature doesn't copy anything.

    It works within my websites.

    I wanted to use the cross site copy paste tool.

    Alex

  •  96
    Deekshit replied

    Hi Alex,

    Thank you for contacting POSIMYTH Support.

    Please add ?a=b at the end of the demo page URL and check again.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  •  2
    Alex replied

    Thank you !

    The copy paste now partially works. Was it a cache issue ?

    I still have a paste issue. The style is not reproduced https://www.loom.com/share/4e973452ab4243fc8d9c13f36eb62597


    Alex

  •  96
    Deekshit replied

    Hi Alex,

    Please see here https://www.loom.com/share/6c55aae7fed148a9b7424c01c476e6a1 as you can see that I have tested the same on my end and it worked fine.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  •  2
    Alex replied

    Ok, I think I found the issue.

    Are you using Chrome ?

    Could you test using Edge ?

    Alex


  •  96
    Deekshit replied

    Hi Alex,

    Sometimes the layout and design styles render based on the different browser that you are using, as this is not an issue with the theme or plugin that you are using as it is based on the browser issue.

    This doesn't mean that our plugin is not cross-browser compatible as this happens sometimes on the design part.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • Alex Player replied

    Thanks, the ?a=b worked for me!

  •  2
    Alex replied

    Hello,

    IMHO, this is clearly a bug.

    Design is part of the expected product experience.

    If it's only compatible with Chrome, a statement might be added.

    Alex

  •  96
    Deekshit replied

    Hi Alex,

    We have recently moved to a new server with a new caching algorithm for better performance and security. 

    If you are having this issue, You need to hard reload your page due to the browser cache. 

    Kindly follow these steps, https://www.namecheap.com/support/knowledgebase/article.aspx/10078/2194/how-to-do-a-hard-refresh-in-chrome-firefox-and-ie/ that will reload the page by removing your browser cache. 

    Once you remove that and try again, It will work like before. 

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • Marcio Franco replied

    Hi Deekshit,


    1. I have done all the mentioned things here and its not working.
    2. Followed the youtube tutorial on how to use the "Cross Site Copy Paste" to copy tabs/accordion from your website and does not work. 
    3. Enable all the PLUS widgets on the WP dashboard.
    4. Hard refresh the Chrome on my Mac also Safari

      What is the magic?
      Also did handstand in the all the refresh the bloody and oxygen in my brain so I could reach the support on a good mood! :) 
  •  96
    Deekshit replied

    Hi Marcio 

    Please add ?a=b at the end of the demo URL and check again.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • Marcio Franco replied

    HI Deekshit,


    As I mentioned on my fist message "I have tried all the things suggest here on this thread" this including the  ?a=b

    Therefore in one of the widgets it worked out only after I abandoned the task and went to work in other things on the website then one hour later I went back to the page and there was 5 accordions there. Its super weird it took so much time to appear on the page. 
    However ever since I have tried copy & paste more futures but they are not functioning. It feels super weird and cannot spend over 3 hours to install/copy one widget ... it should be a easier task or if there is too many rules to accomplish the task, those rules or variants must be explained on a tutorial so WE and YOU don't waste so much time with the same issues. Time is MONEY ;)

  •  96
    Deekshit replied

    Hi Marcio 

    Can you please share a video as it works for everyone by adding ?a=b at the end of the demo URL 

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.