Okay
  Public Ticket #2736240
Ancor ID for main manu
Open

Comments

  • SaraPelle started the conversation

    The anchors I put on the page scroll horizontal in the mega menu don't work. How can I do?

    Best regards 

  •  96
    Deekshit replied

    Hi Sara,

    Thank you for contacting POSIMYTH Support.

    Can you please share a small video using a free tool like https://www.loom.com/ so that we can check from our end?

    Please share the site URL and wp-admin login details for reference.

    Note: Please make the ticket response private so that the details won't be seen by third-party users.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  •   SaraPelle replied privately
  •  96
    Deekshit replied

    Hi Sara,

    Thanks for sharing the details can you please be more specific as to how we can access the admin panel and what you meant by pointing the DNS to this address

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  •   SaraPelle replied privately
  •  96
    Deekshit replied

    Hi Sara,

    Please see here https://www.loom.com/share/5f4dcf6af1084b48aef15b94a0bc413a as you can see that I have tested from my end with a horizontal menu.

    It looks like the issue is with WP as I have downgraded the WP version to 5.5 and it was working fine.

    Furthermore, you can try using the JQuery Migrate plugin https://wordpress.org/plugins/enable-jquery-migrate-helper/ and let us know if that worked out for you.

    You can also try downgrading the WP version to 5.5 and check, as we are in the middle of making the product compatible with WP 5.7 and we will soon release the same 

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.