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  Public Ticket #2724469
Instagram feed not working anymore
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Comments

  • Gerardo started the conversation

    I posted this website just to mention one but all of our client's websites have the same issue (also your Instagram widget page has it)

    We're very upset and our customers too. Can you tell me a solution in order to solve it ASAP?

    Let me know

    Gerardo

  •  227
    Deekshit replied

    Hi Gerardo,

    Thank you for contacting POSIMYTH Support.

    Recently there's an update in the Instagram API and due to that, the feed is not showing on your site as we have an older version of API integrated on the site.

    We are looking to update the API and also looking to update the widget, the widget is still in development mode and if you wish to need a BETA version then we can provide you with the same.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • Gerardo replied

    Thanks Deekshit for your reply,
    Yes if the development state of the beta is stable enough to be tested. Yes, for sure we'd like to have it
    Thanks a lot

  •   Deekshit replied privately
  • Conrad Groenewald replied

    Hi, could I try the BETA version for the instagram too please as this is one of the main reasons I bought this plugin. The client is nearly ready to launch the site and need that up ASAP please.


    Thanks in advance

  •  227
    Deekshit replied

    Hi Conrad,

    Thanks for writing back, the widget is still in the final stage of testing and I have also added your email to our list.

    Once the BETA version is ready I will provide you with the details on same.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • lérat replied

    Hi, 

    I have the same worries as other people. 

    Could I try the BETA version for the instagram too please 

    Thanks in advance

  •  227
    Deekshit replied

    Hi Lerat,

    The widget is still in the final stage of testing and I have also added your email to our list.

    Once the BETA version is ready I will provide you with the details on same.

    Thanks,


    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • Gerardo replied

    Hello, any news??? It has been already a month and still have my customers complaining that nothing changed!! Could you help us or I have to switch to another tool??

  •  227
    Deekshit replied

    Hi Gerardo 

    Thanks for writing back, I will check with our developers and let you know when the widget will be ready as due to Covid-19 couple of The Plus add-ons team got tested positive so there's a delay in the developing process.

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • lérat replied

    I agree with Gerardo.  It's too easy to hide behind Covid-19, developers work as well as telecommute. in short, all your direct competitors have their modules that work. I'm also willing to go elsewhere. It is unprofessional of you to take so much time to solve an API problem. 

  •  227
    Deekshit replied

    Hi lérat 

    Thank you for contacting POSIMYTH Support.

    I understand your frustration but if you notice that the same widget does not work properly on our demo as well. So, I request that you please provide us some time since all our developers work remotely.

    Apart from that, I have been informed that there will be new widgets and updates releasing soon in the upcoming week.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • Gerardo replied

    Hi Deekshit, 2 more weeks gone and I don't know what to do anymore! 

    Can you give me a date when this new update will come out?

    Otherwise, I'm thinking to close our subscription and let my lawyer call you for the damages this issue is causing to my company, let me know what I have to do

    BR

    Gerardo

  •  227
    Deekshit replied

    Hi Gerardo 

    Thanks for writing back and I understand your frustration I will check with our project manager and provide you with an update as soon as possible.

    From what I have heard we are releasing 10+ widgets in the upcoming week but will check again and get back to you.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  •  1
    Marion replied

    Hey Deekshit. Another month passed by and I still see no solution for the instagram issue. 

    This is unacceptable for a paid solution. I need to fix this now.

  •  227
    Deekshit replied

    Hello Marion,

    We got you. We are close to releasing a new version but as you need that on an urgent basis. Can we provide a stable beta version to you? You just need to reconfigure that Instagram Feed. If you need help in reconfiguration, We will help you with that as well once you will create an access token for that. 

    We might need your wp-admin access in that process so You will need to create another private ticket.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • lérat replied

    Hello Deekshit,


    No news from your update "upcoming week" maybe "upcoming year"?????

    When do you think you will react to this?

    Once we have purchased your products, do you have nothing more to do with us?

    Is the blog really useful for something?

    I want an exact answer on your API update

    it doesn't take 3 months to successfully change an API or maybe you just don't know how to do it? do you need help?


  •   Deekshit replied privately
  • Gerardo replied

    Hi Deekshit,

    WHEN is the question? 

    I had to receive the BETA and you never sent me anything.

    WHEN will be released the final version?

    You guys put us in a shitty situation and not only, but you also left us there with no real facts to explain to our customers!

    Please this is all we ask and I think we deserve your honesty AT LEAST

  •   Deekshit replied privately
  •   Gerardo replied privately
  •   Deekshit replied privately
  • lérat replied

    Hi Deekshit,

    Thanks to stay in public we can't follow the ticket "Deekshit replied private"

    what's news ?

  •  227
    Deekshit replied

    Hi lérat 

    We will release a new version of widgets for social feed and remove the Instagram widget from the same.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.

  • Sophie replied

    Hi, are there any updates on this? I have the same issue where I'd like to use

  •  227
    Deekshit replied

    Hi Sophie,

    Yes, we have released a new Social Feed widget https://docs.posimyth.com/tpae/social-feed/ and retired the old Instagram Feed widget with the latest release of The Plus Addons.

    Thanks,

    Warm Regards,
    Deekshit Nair

    I'm located in India. My timezone is IST.