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  Public Ticket #2598024
Info Box Question
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Comments

  • Scott W. started the conversation

    Hi-


    I have just started using your plugin, and it works great so far!

    In the info box, I am trying to create space above the description text, below the short horizontal bar/inner border. Is there a way to do so?

    Thanks!

  •  298
    Disha replied

    Hello Scott W.,

    You can try below custom css.
    .pt_plus_info_box .info-box-inner .service-desc, .pt_plus_info_box .info-box-inner .service-desc p {
       margin-top: 20px;
    }

    If you still have issue, Feel free to reach us.

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Scott W. replied

    Disha-


    Wonderful! That works just fine. Thank you for the rapid response.

    Stay safe!

  • Scott W. replied

    Disha-

    Sorry, now I have found a new issue with my Info Box:

    The layout/style works fine for desktop, but not for tablet or mobile. When I use the mobile layout and change the style, the new style persists when I switch back to desktop.

    Is there a way to use one style for desktop, but a different style for tablet/mobile?

    Thank you!

  • Scott W. replied

    Sorry, I found a way to manage this, not directly through your plugin, but by disabling this section for tablet/mobile, then creating new ones with your plugin (and a different style) for each of tablet and plugin.

    Thanks!

  •  298
    Disha replied

    Hello Scott,

    Yes. You may achieve that the way you have mentioned. We are glad all good now. 

    If you need any help, Feel free to ask us. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Scott W. replied

    Hi, Disha-

    Sorry to hijack my own thread, but as I have started using some of your great plugin elements, I have found a few challenges.

    Please, how do I nest a button within an accordion?

    Thank you!

  • Scott W. replied

    And is there a way to make the whole accordion box clickable to open and close?

  •  298
    Disha replied

    Hello Scott,

    1. Button inside Accordion : You can do that by adding template inside accordions. You need to create elementor template and select that in accordion. That way you will have full freedom to add anything in accordions.

    2. Full Accordion Link : We do not have option for that now. I am adding that in our suggestion list for future improvements based on possibilities. But for now, You can not do that. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Scott W. replied

    Thanks, Disha-

    Again, I appreciate the rapid response. 

    I understand the whole area is not clickable. Thank you for confirming that.

    As to the first solution, I cannot make it work. I created a new section, then a button within it, then saved the section as a template. When I look at my accordion, I cannot add a template to content. I have to create a new accordion, which is not what I aim to do. Then, I can choose 'Content' or 'Page Templates.' There are page templates listed, but not the template I created. 

    To clarify, I wish to have text in an accordion, with a 'Learn More ' button at the bottom. Perhaps I am missing something important, but it would be helpful if you can walk me through with just a little detail.

    Thanks!

  •  298
    Disha replied

    Hello Scott,

    We will surely help you with the steps, Can you share your wp-admin access with us? We will do that for you and record screen and share steps with you. 

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   Scott W. replied privately
  • Scott W. replied

    Disha-

    While you are at it, another question.

    I am trying your very cool feature Cross Domain Live Copy Paste. When I copy something from your website, it won't show up on my webpage. When I try to copy a section from my website to another page on my website, it works.

    I don't think its recognizing the link from an external website. Although I have activated it in my The Plus Addons settings, it doesn't work. I am guessing I am missing something simple.

    Thanks.

  •  298
    Disha replied

    Hello Scott W.,

    We are sorry for your inconvenience.

    Your login URL is expired, You need to extend. So, We will look in to that and help you further on that.

    About Cross Domain Feature, Which Exact section are you trying to copy? Can you share It's Page URL and Screenshot of section so We can help you on that? 


    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   Scott W. replied privately
  •  298
    Disha replied

    Hello Scott W.,

    It's working fine in our end.

    Make sure you have enable widget from The Plus Settings -> Plus Widgets which is used in template.
    Please take a look https://www.loom.com/share/e70d0acdd00945ecbd90b42bb1add3f7
    We have created Test Page : https://www.tosmri.com/test-page/
    Have you got any error in console while using Cross Domain Copy Paste. If it present any Cross-Origin Restrictions, You need to enable/disable Cross-Origin Restrictions from browser settings.

    If you still have issue, Feel free to reach us.

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Scott W. replied

    Hi, Disha-

    Thank you, but I don't think we have made any progress.

    1. The button issue remains unaddressed.

    2. I have no idea what the test page is. I see a couple of sections you inserted. I can do that from within Elementor. What are you trying to demonstrate? I detailed (and won't spend my time detailing all that again) my attempts to use the Cross Domain Copy Paste, all of which failed.

    3. Your statement about enabling a widget.... I don't know what you are referring to. I DID enable the Cross Domain option in The Plus settings previously, prior to all of my attempts to use this function. It still did not work.

    4. Console-where would I see errors? I don't code, I never use the Console, so if you want me to check, I would need specific instructions, sorry.

    Thank you. I hope we can resolve these issues. I am unable to move ahead, specifically with the button issue. The second item is not urgent.

    Scott

  • Scott W. replied

    Disha-

    5. The video link you sent refers to a video with no audio. I have no idea what that is supposed to illustrate.

  • Scott W. replied

    Just to let you know, I tried copying from your accordion page to the new page you created. It does NOT work.

    Again, as I did before, I tried copying a section from within the new page you created, and then pasted it into a new section on the same page, and this process works, as it did before. However, that is a useless function, since I already have that section on the page.

  •  298
    Disha replied

    Hi Scott, 

    1. The button issue remains unaddressed.

    // Can you mention which exact Button issue are you mentioning? Sorry for asking again but we need to ask so we can be on same page and help you resolve that faster.

    2. I have no idea what the test page is. I see a couple of sections you inserted. I can do that from within Elementor. What are you trying to demonstrate? I detailed (and won't spend my time detailing all that again) my attempts to use the Cross Domain Copy Paste, all of which failed.


    // We are trying to demonstrate we can do copy paste and that is working absolutely fine. Except some widgets, which are not enabled from your settings panel. And When you have given rights on our admin access, we do not have settings rights.


    3. Your statement about enabling a widget.... I don't know what you are referring to. I DID enable the Cross Domain option in The Plus settings previously, prior to all of my attempts to use this function. It still did not work.

    // For example, If you are trying to live copy Tabs widget, You must need to have that enabled from The Plus Settings -> PlusWidgets. When you try to copy, Templates and if there is image, you need to enable creative image and so on. 

    4858777659.png




    4. Console-where would I see errors? I don't code, I never use the Console, so if you want me to check, I would need specific instructions, sorry.

    // https://developers.google.com/web/tools/chrome-devtools/console Some browsers have cross domain copy paste blocked due to some settings. In that case, You might need to enable that or install extenstion. Which browser are you using? https://chrome.google.com/webstore/detail/allow-cors-access-control/lhobafahddgcelffkeicbaginigeejlf?hl=en 


    5. The video link you sent refers to a video with no audio. I have no idea what that is supposed to illustrate.

    // Yes. That doesn't have audio but it shows how copy paste work, when you have inner section, You need to create template and copy paste content in template as well and select that. You should try to follow same steps as per the video at your end to understand and resolve that issue. 

    ///// IF ABOVE DOESN"T HELP, PLEASE LET US KNOW, WHICH EXACT LAYOUT YOU WANT TO IMPORT AT WHICH PAGE, WE WILL DO THAT FOR YOU AND SHARE ALL STEPS WHILE RECORDING VIDEO ON OUR END. 

    We need wp-admin with full administrator access. So, We can have all access. 


    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   Scott W. replied privately
  •   Scott W. replied privately
  •  298
    Disha replied

    Hello Scott,

    We are sorry for delay in response due to weekend.

    Your wp-admin link seems to be expired. Please extend it's validity for us to have a look at it.

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   Scott W. replied privately
  •  298
    Disha replied

    Hello Scott, 

    Your wp-admin doesn't have enough access for us. We can not see any options in backend. We need administrator access. 

    But, Without spending further time. We did things on our demo site and made one video with Audio for you. (Sorry for not having clear voice in video.) https://www.loom.com/share/c5c34d71ff224eb2b97760362b0f1fa4 

    But In video, We have shown, Why you need to enable widgets, how to copy paste, you need to use copy paste in same browser window, how to add button in accordion using template method, how to copy for normal layout and why you need to create template and copy paste it's code there and connect that manually. 

    Hope above will be helpful. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   Scott W. replied privately
  •   Scott W. replied privately
  •  298
    Disha replied

    Hello Scott,

    1. Cross Copy Past Fails. 
    Safari Mac : Top Menu -> Develop -> Disable Cross-Origin Restrictions (Check Mark) this option. 


    We have tested in Firefox Mac and Safari Mac. And as you said Chrome in MAC already working. 

    - Do not forgot to enable widget from The Plus Settings -> PlusWidgets

    - Make sure you right click and use "Plus Paste"

    - MAC Safari, Use above mentioned settings. 

    If above doesn't help, Please share which exact page's which layout are you trying to copy. We will copy that in your website. 



    Attached files:  Screenshot 2020-11-25 at 1.52.20 PM.png

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Scott W. replied

    Disha-

    To update:

    1. I checked the menu item as you indicated, refreshed and purged cache, and now it works in Safari. Thank you.

    2. I can create a template for text and button and save it, then select that template to use in an accordion. Thank you.

    If I might ask a few further questions, to address issues I am finding now as I use these two functions:

    3. The new section template I created with text and button does show up in the accordion. However, it overflows the bounds of the accordion. While I can go back to the template, and adjust, then back to the accordion, update and preview the page, this process is slow. Is there a way to make the section template respect the accordion in which I place it?

    4. The cross-domain copy and paste is a great idea. However, I need to have each of the widgets activated to enable paste to show up. How does one find which widgets are being used on your webpages, so they can activate the necessary widgets? In other words, I cannot tell from your demos which widgets you used in total to create the widgets (multiple widgets are present in some of these sections), so I cannot paste correctly into my website.

    Thank you again for moving all of this forward. I appreciate your efforts.

  •  298
    Disha replied

    Hello Scott,

    1. We are glad Safari is good now. 
    2. Great to know that.
    3. It might be issue of Section's options of Full width. (Have you enabled Force full width options from section settings?) You need to uncheck force full width option. If you can not find that, Please share page URL and exact issue. We will have a look and help you on that. Make sure to send wp-admin access to us. 
    4. We do not have list yet but We have plan to show that in future. Till that you need to enable related widgets or all widgets to make sure. You also then disable all unused widgets. Sorry for the inconvenience. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Scott W. replied

    Disha-

    Thank you. 

    3. I removed the 'stretch' option in the template section I created, and now it works fine when embedded in the accordion.

    4. Thank you for the clarification. That would be a great addition to a great service.

    Scott

  •  298
    Disha replied

    Hello Scott,

    We are glad all good now. 

    Feel free to reach us, If you need any further help. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.