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  Public Ticket #2592937
Site won't load
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Comments

  • Jeff started the conversation

    The frontend of our site won't load when this plugin is enabled. Can test here: https://runnersconnect.wpstagecoach.com/about-us/. I disabled plugin and site loads fine.

  •  292
    Ankit replied

    Hello Jeff,

    We are sorry for your inconvenience.

    Please share your wp-admin access,We will look in to that and help you further on that.

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator.

     If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png


    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.

  •   Jeff replied privately
  •  292
    Ankit replied

    Hello Jeff,

    We are sorry for your inconvenience.

    As per debug log , It's a memory limit issue. Please increase memory limit to 768M and try again.

    1790281667.png

    You need to change server configuration for memory limit to 768M or 1000M, Which will resolve this issue. You can reach to your hosting provider, They will update that value quickly for you. 

    If you still have issue, Feel free to reach us.

    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.

  • Jeff replied

    I asked our hosting to increase our php limit, which they did, but it did not fix the issue.

  •  292
    Ankit replied

    Hello Jeff,

    We are sorry for your inconvenience.

    In the meantime, You can turn off all unused widgets from the plus, and other addons you are using on your website. 

    If you still have issue, Feel free to reach us.

    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.

  • Jeff replied

    Thank you. I had already done that.

    However, to troubleshoot further I activated and deactivated the widgets I was using one-by-one. It appears the issue is with the TP Navigation Menu widget

  •  298
    Disha replied

    Hello Jeff, 

    We have done further research on this, You are right it is issue with our Widget. But, That is works completely fine on our end and on other users. It will be any conflict with your existing plugins, custom code or theme. You might need to disable other plugins and change theme to wordpress's basic theme, which might help you find culprit. You have many plugins installed and It might have inner settings, So That is better to handle from your end.


    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Jeff replied

    Hi Disha,

    I have tried to troubleshoot this every way possible and the problem seems to be only when the mega menu widget is enabled. I kept the plugin active and turned off every other plugin and the issue persisted. I also switched themes.

    If it helps, we were using the plugin with no issues for 3-5 weeks. Then it suddenly stopped working.

  •  298
    Disha replied

    Hi Jeff,

    Have you make any plugin, wordpress or theme updates recently? As, You have mention, It was working fine before few weeks, It might be due to any update or custom code added. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Jeff replied

    Oddly enough, it stopped working as soon as I tried to create a mobile menu using this plugin.

    The menu I created didn't look great on mobile, so I was going to create a unique design for mobile. As soon as I started working on it, I encountered the issue.

    https://runnersconnect.wpstagecoach.com/wp-admin/post.php?post=52238&action=elementor



  •  298
    Disha replied

    Hi Jeff, 

    There is nothing on given URL of template. 

    3470520898.png

    Also your home page is not loading 

    3132207279.png


    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Jeff replied

    Yes, there is nothing there because as soon as I tried to start working on it or save, I got the error.

    I know the homepage is not working. That is why I emailed support. The homepage works just fine when you disable TP Navigation Menu.

    As I mentioned earlier, this is the problem. I have tried other combinations of plugin deactivations, but leaving TP Navigation Menu on prevents the site from loading and no other plugin deactivation helps with that.

  • gtewani replied

    Hello,


    I am experiencing the same issue. 

    Whenever I try to use the Naivgation Menu widget, as soon as I select a menu, it breaks down.

    The menu does not load and if I try to Update the page, the get a Server Error 500. If I remove the Navigation Menu from the page, then it all functions properly again.


    I am trying to use the Mega Menu function but this issue with the Navigation Menu is not allowing me to do it.

    Please help.


    Thanks

  • marianlozano replied

    Hello! I´ve the same problem on my website:  https://transcendent.es/staycurious/

    Don´t work 2 of my sections.

    Please, is very important.

    Can help me?

  •  298
    Disha replied

    Hello marianlozano,

    Can you share a screenshot of those steps while recording with loom.com? 

    Also can you share your FTP + wp-admin access with us to have a look at it? 

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Jeff replied

    Hi team,

    Has there been any update?

    As I mentioned, I have tried other combinations of plugin deactivations, but leaving TP Navigation Menu on prevents the site from loading and no other plugin deactivation helps with that. It also appears others are having the same issue.

  •  298
    Disha replied

    Hello Jeff,

    We are sorry for the delay in response. 

    Can you share a screenshot of those steps while recording with loom.com?  Also can you share your FTP + wp-admin access with us to have a look at it? 

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png

    as we have asked in our previous message. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   Jeff replied privately
  •  298
    Disha replied

    Helo Jeff, 

    We have tried multiple times and It not seems to be any issue at our end. 

    Can you try again? https://www.loom.com/share/debdafe506f24bc79f959b56728429d6 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • Jeff replied

    Yes, this seems to be loading now. However, now I can't edit/change certain aspects of the menu.Changing styles, etc does nothing. https://www.screencast.com/t/38aMePBwXkzG

  •  298

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.