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  Public Ticket #2570286
Accordion widget not working properly
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  • neonphoenixfitness started the conversation

    All the accordions on the website are not working properly since I updated my site. This is affecting the functionality and look of the whole website. Please help me to fix this ASAP

  •  268
    Disha replied

    Hello neonphoenixfitness,

    It might be cache issue. Would you please share your wp-admin access with us to take a look and resolve that for you? 

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   neonphoenixfitness replied privately
  •  268
    Disha replied

    Hello,

    It seems to be browser cache issue. We can see that is working fine. https://www.loom.com/share/bc157d9ba96143d78596c15b33afa89f?from_recorder=1 

    Can you remove browser cache or test on incognito mode? 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   neonphoenixfitness replied privately
  • neonphoenixfitness replied

    I have now detected the same issue with all the formatting on my other site training.thephoenixmovement.net. 

    This is issue is severely affecting both of my sites and I need to find a resolution as quickly as possible. When I performed an update Theplussaddons actually stopped working so I couldn't see any of the content. When I deactivated and then reactivated the plugin the content was there again just with all this crazy formatting. Extremely disappointed with this as I have used your plugin extensively through ought my site and now it is really affecting the look and feel. Please respond ASAP


  • neonphoenixfitness replied

    Again when it is being edited in element or the site looks fine., then as soon as I view the site it looks like a disaster with none of your elements working properly.

  • neonphoenixfitness replied

    Can someone please respond to this question 

  •  268
    Disha replied

    Hello Neonphoenixfitness,

    We are sorry for your inconvenience and delay in response due to weekend. 

    There are some restriction from your plugins to view page on front end.

    Please take a look https://www.loom.com/share/f111c6af744a41d497729c96e436e06a

    We have taken a look but to track bug of this issues, We need your permission to enable/disable plugins & themes to find the culprit. You need to take a backup of your site or provide us staging site access so If something went wrong, You have your backup ready to restore site in your current version. If you allow us to that, We will start further working. (In normal case, Site won't have any issues in our process, But It is always better to have backup.)

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   neonphoenixfitness replied privately
  •   Ankit replied privately