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  Public Ticket #2490944
Cannot find the plus addon in Elementor
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  • Richy Liu started the conversation

    I already installed and activated the plus addon, but cannot find it in elementor widget area. please take a look

  •  341
    Disha replied

    Hello Richy,

    It seems you missed attachment of screenshot. Can you share that with us?

    Or you can share your wp-admin access to take a look at it for us. 

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  • Richy Liu replied

    hi Disha,

    Thx for your reply. I found the process/steps widget later on, but then found difficult to link the process widget with the carousel anything widget together to attain the showcase style on your process&step page. Do you have a video instructing user how to achieve that, I bought the add on mainly for that purpose. Thx.

  •  341
    Disha replied

    Hi Richy,

    We are glad, You found that. 

    We have two ways to import that. 

    1. Plus Design Export & Import : https://www.youtube.com/watch?v=9YkllIN8vFM 

    2. Live Copy Paste : https://theplusaddons.com/elementor/plus-extras/cross-domain-copy-paste-and-live-copy-elementor/  https://www.youtube.com/watch?v=Iq7l1SdoCdE 


    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  • Richy Liu replied

    Hi Disha,

    Thanks for your information. I tried to plus copy and plus paste the style displayed on your website. But it works well. Do you have an instruction for making this style (Attachment 1). 

    After copying and pasting, the style on my website is like this (attachment 2). And because it is a process widget, so you cannot link the steps with any other template pages. Could you please advise how to do or provide extra instruction or videos?

    Thanks a lot.

    Attached files:  Attachment 1-Process+Carousel anything example style.JPG

  •  341
    Disha replied

    Hi Richy,

    I can not see your attached image. Please share using https://imgbb.com/ It will work smoothly. 

    About your issue, It seems, It is connection with carousel anything. You need to use carousel anything widget and in to that add templates. Check this video in depth to get clear idea. 

     You can watch this video from 7:00 minute time stamp. 

    If above doesn't help, Please share your wp-admin access and screenshot of section you want to setup. 

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  • Richy Liu replied

    Hi Disha,

    Now i have successfully linked the carousel anything and process widgets, furthermore, I also used a combination of the switcher and the carousel anything and process widget. But in the content 2 of the switcher widget, the first page is squeezed together (see the attachment 1). Do you have any solutions? If you need to take a loot into the site, can I give you the editor access to the elementor?

    Thanks

    Attached files:  Attachment 1-Switcher.docx

  •  341
    Disha replied

    Hi Richy,

    Yes. Please share wp-admin access. 

    It might be issue due to You have made full width row option in your template. Make sure, Your force full width of section is disabled. 


    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  •   Richy Liu replied privately
  •  341
    Disha replied

    Yes. You can share access anyway you want. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  •   Richy Liu replied privately
  •   Richy Liu replied privately
  •  341
    Disha replied

    Hello Richy,

    We suggest you to remove that page wise password option to confirm that issue. This issue will be resolved when you remove that password option from the page. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  • Richy Liu replied

    Hi Disha,

    Thanks for getting back to me. I have removed the password protection plugin, but the switcher issue is still there:

    Location and Issue: On the front page, scroll down to the switcher part, and then switch it to the “For Career Experts” content. The first page is squeezed together but the other pages are okay. The weird thing is if you click on any of the following pages, then go back to the first page. The first page will go back to normal.

    Can you please help take a look at it again?


    Thanks


    Attached files:  Attachment 1-Switcher Bug.docx

  •  341
    Disha replied

    Hello Richy Liu,

    We are sorry for your inconvenience.

    We have update our js, It's a relayout issue.
    Please take a look https://www.loom.com/share/57b2ad9f5e9742639dde8154261ed3c8

    If you still have issue, Feel free to reach us.

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  • Richy Liu replied

    Hi Disha,

    Thanks so much for your help. Now it works well. You have awesome products, and the service is excellent either. Wish you guys all the best.

    Richy

  •  341
    Disha replied

    Hi Richy,

    Thanks a lot for your kind words. 

    Wish you great luck too for your all future projects. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  • Richy Liu replied

    Hi Disha,

    I came across another similar issue (might be the re-layout issue as previous one). If you check my site, when the home page loading, you scroll down a bit to where the circle menu located. You will see the circle menu is not sitting in where it is supposed to be. After loading, the circle menu moves in right place. Can you please help make it stay where it is set to?

    Thanks

    Richy

  •  341
    Disha replied

    Hello Richy,

    Would you please share your wp-admin access with us to identify and help you resolve that. 

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  •   Richy Liu replied privately
  •  341
    Disha replied

    Hi Richy,

    Sorry for delay in response due to weekend. 

    That issue is because, It doesn't load the CSS/JS of circle menu on a first time. It take a delay in load as It's based on animation you have setup. Solution of that is to use preloader on website. https://wordpress.org/plugins/the-preloader/ So, It shows preloader until, Your page fully load.

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  • Richy Liu replied

    Hi Disha,

    Thanks so much for checking this out for me.

    You said the issue is due to the animation I set up. Is it the animation for the circle menu? If yes, I think I can remove the animation.

    Thanks

    Richy

  •  341
    Disha replied

    Hi Richy,

    You may try that. Or You may need to have any preloader so that doesn't look bad until your page completely load with all it's JS/CSS. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.