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  Public Ticket #2490815
Plugin squishes mysite
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  • mark started the conversation

    When I first installed the plugin, everything was squished (please see attached photos). i've gone through the settings and can't find a setting that causes this. I am using this plugin with Elementor. Can somebody help me with this


    This also happens when not editing the site and viewing the site as normal

    Attached files:  addon disabled.png
      addon enabled.png

  •  218
    Disha replied

    Hello Mark, 

    It seems to be cache issue. You need to remove cache from The Plus Settings -> Performance -> Purge Cache. You also need to remove cache from 3rd party caching plugin you are using. That will resolve that issue. 

    We have caching architecture to have best performance. We have combined CSS and JS per page based on widgets used on that single page. So, When you enable/disable any widget or have update, and do not see things as you in the elementor backend, You need to remove cache. You also try to hard reload page, If that's browser cache. 


    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • mark replied

    After a few hours have gone by i've removed plugins, removed cache, remove cloudlfare cache, tried on multiple browsers including Edge, Firefox and chrome and it is still happening. I've given up and don't know what to do at this point.

  •  218
    Disha replied

    Hello Mark,

    We are sorry for your inconvenience.

    Please share your wp-admin access,We will look in to that and help you further on that.

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png


    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  •   mark replied privately
  • mark replied

    Ok, so after experimenting I have finally found the issue. It was the theme (2 that I tested) was causing it and I can finnaly relax. The themes I was using was called "Cordero" and "Own Shop". I now use the theme Hestia which works perfectly.

    If the themes I mentioned are not compatible then it;s a good chance that they're maybe more themes out there that are not compatible and is worth taking a look at and see which ones are compatible and which ones are not.

    Thank you for your time and I hope this ticket helps other people out that are having this same issue.

  •  218
    Disha replied

    Hello Mark,

    Thanks a lot for sharing your observation and solution of this issue. I have added this ticket in our product development internal ticket as well, They will test with those themes, If those themes will be popular and qualify under our requirements.

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.