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  Public Ticket #2490349
Animated Service Boxes (Fancy box)
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  • Lottie Neesome started the conversation

    Hello, I hope you are all staying safe during these difficult times! 


    So, I've been working with my dad to build a Mental Health Website. We are both pretty new to Elementor and the world of web development- but my dad has been working in the tech and IT field for a very long time! 

    It would seem that the 'Animated Service Boxes' widget seems to have recently stopped working correctly before I applied the last update. (I applied the update you have just recently released in hopes that it may solve the problem? But It hasn't I'm afraid!) Specifically, the 'Fancy Box' style seems to be the one causing the issue. 

    You see, all the information within each of the boxes is shown to be present when you change it to another style! All of the other styles seem to be working correctly aside from 'Fancy Box'. 

    This problem persists even if you create a totally new instance of the widget and when creating a new instance on another page. It displays the background but none of the next- not the title or description text. It's not a text colour issue or anything in that regard- as the text isnt even selectable- but is when you change the style to something other than 'Fancy Box'. 

    It also seems to continue displaying like this within the editor mode. 


    Thank you for your time! Please don't hesitate to contact me if you need any more information or have any questions! 

    Regards, 

    Lottie Neesome


    Attached files:  Ticket ScreenShot.png

  •  245
    Ankit replied

    Hello Lottie Neesome,

    We are sorry for your inconvenience.

    Please share your wp-admin access,We will look in to that and help you further on that.

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator.

     If ticket is public, Make sure, You respond privately, as shown in below screenshot.

     

    4207056931.png


    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.

  •   Lottie Neesome replied privately
  •  245
    Ankit replied

    Hello Lottie Neesome,

    We are sorry for your inconvenience.

    Yes, It's issue with Google Chrome 84.

    We have update below JS file.

    "theplus_elementor_addon/assets/js/main/animated-service-box/plus-service-box.min.js"

    Please take a look

    9398431798.png

    If you still have issue, Feel free to reach us.

    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.

  • Lottie Neesome replied

    Thank you very much! 

    This problem is now resolved! 

  • wbehiry replied

    can you post the fix so we can do it our self as no body answering to my ticket, if you can attach a copy of the below refereed file would be great, 

    thanks a lot,

  •  246
    Disha replied

    Hello Wbehiry,

    Are you asking for same question, Which is asked by you at https://posimyth.ticksy.com/ticket/2500333/ ?

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.