Okay
  Public Ticket #2457125
Refund
Closed

Comments

  • A Jacobs started the conversation

    Hi there,


    I would like to request a refund, please.


    The plugin is slightly too complicated for me and I have not been able to get some of the widgets to work correctly (e.g. Audio Files - will not play the music files requested) and a lot of widgets/addons require a lot of manual work. I am not a developer and need a simpler system.


    Thanks,

    Alex 

  •  246
    Disha replied

    Hello Alex, 

    We are sorry for the inconvenience. We have most friendly refund policy and You can apply for that. 

    But, Would you like us to help you with your exact issue of audio player? As, It might have a bit learning curve but The Plus Addons have infinite opportunities and Which will be helpful for you when you want to extend your website. It will help you go next level as you go through all our options. 

    We have 30 days refund policy so You may try for few more days and If that is not useful, You may ask us and We will help you with the refund. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.

  • A Jacobs replied

    Hi Disha,


    Hope you are well.


    Thanks for the offer but I would rather simply have the refund - I am not a developer but a business owner and need the site to work fairly quickly. I was expecting the plugin to be simpler to use but it is more complex (which is not necessarily a bad thing) but on my part I can't spend the hours fiddling too much.


    If you could simply refund me onto the cc I paid with, that would be great.


    Thanks,

    Alex 

  •  246
    Disha replied

    Hi Alex,

    We have processed your refund on stripe. You will get full refund back to your source of account. It will take 5-10 Days in this process, Depends on your source of payment. 

    If you have any trouble getting refund after that, Feel free to reach us, We are happy to help you. 

    We wish you have a great business ahead and Keep crafting amazing websites using WordPress, Elementor Page Builder and The Plus Addons (Hopefully in future). We have lots of updates and features coming frequently so stay tuned with us. 

    Warm Regards,
    Disha Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome

    I'm located in India. My timezone is IST.