Okay
  Public Ticket #2293469
Refund
Closed

Comments

  • Joffre started the conversation

    Hi I would like a refund,  I'm having issues to make it work on my site.

    Kind regards

    Joffre

  •  73
    Ankit replied

    Hello Joffre,

    We are sorry for your inconvenience.

    We would like to know, Have you faced any issues? We are here to help you, If you need any help. 

    If you have faced any issue please share with us.

    Have you face issue in  Elementor Page Builder and Seeing, That rotating Wheel or Blank Elementor Page.

    Please check below solution.

    https://elementor.theplusaddons.com/elementor-news/ultimate-troubleshooting-of-common-issues-of-elementor-page-builder/

    We have most friendly refund policy, In which, You can ask for refund within 30 days. We suggest you to try few more days, If that can change your decision, as we have many hidden features and which will make elementor environment to next level. 

    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  • Joffre replied

    Please proceed for the refund to Paypal
    Kind regards

    Joffre

  •  123
    Disha replied

    Hello Joffre,

    We will surely help you with refund but You need to share your issue atleast. Which help us to provide you support or If that issue isn't resolved by us, We will process instant refund for you. 

    Warm Regards,
    Disha Patel
    POSIMYTH Themes Team

    I'm located in India. My timezone is IST.

  • Joffre replied

    Hi Disha

    I'm using Astra Theme and when i add the product widget is not showing correctly.

    The styles doesn't apply and doesn't look like the demo . you can take a look if you hover in Contact page

    http://botane.hol.es/

    Please proceed to refund to Paypal , Let me know and i will deactivate the licence

    Thanks

    Attached files:  Screen Shot 2020-02-11 at 13.52.30.png
      Screen Shot 2020-02-11 at 13.52.38.png

  •  123
    Disha replied

    Hi Joffre,

    We have taken a look at your mega menu and The plus Carousel issue. You have two options to resolve this issue. 

    1. You can contact Astra Team, They will resolve this issue as they just need to put a function of relayout for our carousel. They will help you out on this. 

    2. As an alternative, You can use our mega menu widget for this. It have all required mega menu features to use. You may look at https://elementor.theplusaddons.com/widgets/mega-menu/

    Warm Regards,
    Disha Patel
    POSIMYTH Themes Team

    I'm located in India. My timezone is IST.

  • Joffre replied

    Hi Disha 

    They asking you to fix for compatibility with Astra. 

    I was expecting this plugin works out of box with Astra as you advertise in your page.

    I can't use the plugin. Kindly please refund it
    Let me know when is done
    Thanks in advance
    Joffre

  •  123
    Disha replied

    Hi Joffre,

    We are sorry again for inconvenience. 

    Yes. We are compatible with Astra for sure. You may see most of our widgets and configuration work with Astra smoothly. We are agree on this one issue with Astra, But that might be resolved by astra as We will send them this issue. 

    If they don't, You need not to worry as We have very strong widget for Mega menu and all needs of navigation. If you start using it, You will love it as We have many amazing options in that widget with mobile responsiveness. 

    And On top of everything, If you need help with refund, We will stick with our most friendly refund policy. We are happy to help you all possible ways. 


    Warm Regards,
    Disha Patel
    POSIMYTH Themes Team

    I'm located in India. My timezone is IST.

  • Joffre replied

    Hi Disha

    Refund to my Paypal account

    Thank you

  •  123
    Disha replied

    Hi Joffre,

    We have processed your refund on paypal. You will get full refund back to your source of account. It will take 5-10 Days in this process, Depends on your source of payment.

    If you have any trouble getting refund after that, Feel free to reach us, We are happy to help you.

    We wish you have a great business ahead and Keep crafting amazing websites using WordPress, Elementor Page Builder and The Plus Addons (Hopefully in future). We have lots of updates and features coming frequently so stay tuned with us. 


    Warm Regards,
    Disha Patel
    POSIMYTH Themes Team

    I'm located in India. My timezone is IST.

  • Joffre replied

    Thank you very much
    Good luck as well

    Joffre

  •  123

    Warm Regards,
    Disha Patel
    POSIMYTH Themes Team

    I'm located in India. My timezone is IST.