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  Public Ticket #2249528
Importing Demo Content Issue
Closed

Comments

  • KEMAL YAVUZ started the conversation

    Hi there,  when I try to upload .xml file, gives me an error saying that  out of time, every single time I try and when I import Demo Content, pages never come up ?


    Can you please help me out, ASAP?


    Cheers!

  •  317
    Ankit replied

    Hello KEMAL YAVUZ,

    Please take a look, It might be issue of low execution time (max_execution_time), Increase execution time 800 or above and try again.

    https://elementor.theplusaddons.com/documentation/dmx-theplus/first-steps/

    You can change execution time from your self or contact your hosting provider.

    If you still have issue, Please share your wp-admin, We will look in to that.

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry. 

    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.

  • KEMAL YAVUZ replied

    Hi there, I have some verification and ımporting issues, can you please help?

  •  317
    Ankit replied

    Hello KEMAL YAVUZ,

    We are sorry for your inconvenience.

    Can you share in depth? You can use loom.com for short video.

    Also, Please share your wp-admin access,We will look in to that and help you further on that.

    You may use this plugin https://wordpress.org/plugins/temporary-login-without-password/ In this method, to share your access using just one link with expiry time. It will ask you for email address, Which you can put any email address. We just need that URL, Which will let us to login as an administrator. If ticket is public, Make sure, You respond privately, as shown in below screenshot.

    4207056931.png


    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.

  •   KEMAL YAVUZ replied privately
  •  317
    Ankit replied

    Hello KEMAL YAVUZ,

    Have purchase from Store or codecanyon?

    Please submit your ticket in proper category.

    6960881639.png  

    and share your purchase key. So, We will look in to that and help you further on that.

    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.

  •   KEMAL YAVUZ replied privately
  •  317
    Ankit replied

    Hello KEMAL,

    Would you please share purchase receipt with us?

    Have you bought theme or plugin itself from codecanyon?

    If you had purchased before 1 year or 6 months, You might need to renew your support plan. As, With codecanyon, You will get only 6 months of customer support.

    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.

  • KEMAL YAVUZ replied

    Hi Ankit, I have purchased at the date of 2019-12-20. I know its been more than a year, but I just want to know that how I am going to be able to import demo content. I would greatly appreciate it if you could only help me with this as a respawn theme customer over a year.

    Many thanks

  •  317
    Ankit replied

    Hello KEMAL YAVUZ,

    The Plus Addons is as a instock plugin as per envato's rules. Which means, they have all the needed features we have used in the theme. But, If you need further features you may purchase it from https://elementor.theplusaddons.com/pricing/ and activate licence. 

    Have you purchase The Plus Addons?

    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    We wish world come out from this Corona Outbreak Soon, Till that #StaySafe #StayHome
    I'm located in India. My timezone is IST.