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  Public Ticket #2109914
animated service boxes
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  • Jenny Katz started the conversation

    Hi—

    Can you take a look at the animated service boxes I have on this page? The tablet display is not working the way I want... it looks right in the Elementor responsive simulator, but on an actual ipad the boxes are not displaying correctly. They're supposed to display in three columns and they're displaying in two columns instead; and all the boxes are displaying open (and not completely filling their containers). I have attached two screenshots. One shows how the boxes SHOULD look on tablet; the other shows how they actually display. Thanks for taking a look.

    Attached files:  animated-service-boxes-on-ipad.jpg
      how-animated-service-boxes-should-look.png

  •  67
    Disha replied

    Hello Jenny, 

    Would you mind opening this URL on your ipad and send us screenshot of exact dimention of your ipad. http://whatismyscreenresolution.net/ 

    We will look in to that and help you further on it. 

    Difference is because there are lots of sizes in different ipad versions, But In Elementor they have different view after 1024 width to 767 width. If your devices is larger or smaller than that, It will have different view. 


    Warm Regards,
    Disha Patel
    POSIMYTH Themes Team

    I'm located in India. My timezone is IST.

  • Jenny Katz replied

    Thanks, Disha. Screenshot attached.

    Attached files:  ipad-screen-resolution.jpg

  •  19
    Ankit replied

    Hello Jenny Katz,

    Please check after clear cache.

    2761173127.png

    Warm Regards,
    Ankit Patel
    POSIMYTH Team

    I'm located in India. My timezone is IST.

  • Jenny Katz replied

    Thank you! It looks good on tablet in portrait orientation but still has problems in landscape orientation.

  •  67
    Disha replied

    Hello Jenny,

    Sure. We will look in to that as well. 

    Can you use this link http://whatismyscreenresolution.net/  again in landscape orientation and send size to us? You need to open link while in a landscape orientation. 

    Sorry for inconvenience cause, Our team will reach to you soon, Have a great weekend Jenny. 


    Warm Regards,
    Disha Patel
    POSIMYTH Themes Team

    I'm located in India. My timezone is IST.